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TOPIC: 404 error

404 error 2 years, 9 months ago #21814

  • samrex
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  • Junior Boarder
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a page is not displaying
choicewholesale.com.au/terms-a-conditions

someone has reviewed the website regarding this issue and noticed that the following error is being logged in the server'a Apache error log file when the 404 page is displayed:

[Mon Feb 07 21:00:28.238710 2022] [:error] [pid 3213163:tid 23182435391232] [client 213.91.186.80:2541] Caught exception 'Exception' with message 'Device has an invalid fall back tree: generic_web_browser' in /home/moments2016/choicewholesale.com.au/plugins/mobile/scientia/TeraWurfl.php:254

They tested the website using all available PHP versions, however, the issue remains regardless of this. The error indicates that the issue is caused by the plugins/mobile/scientia/TeraWurfl.php plugin, however, I am unable to provide more information on the matter.

Is this associated with mobile joomla?
Thanks in advance

Re: 404 error 2 years, 9 months ago #21815

  • dryabov
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  • Denis Ryabov, Lead Developer
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It's related to the TeraWurfl device database plugin from Mobile Joomla 1.x. It looks like you moved database to another server (or restored from backup), but didn't moved/restored stored procedures used by TeraWurfl. So, either restore necessary stored procedures from backup or reinstall the Mobile Joomla (but note we don't support version 1.x since 2015, the latest one is 2.1.49 and 3.0.0 is coming soon).

Re: 404 error 2 years, 9 months ago #21816

  • dryabov
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  • Denis Ryabov, Lead Developer
  • Posts: 4867
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A simpler solution is to disable TeraWurfl plugin (but be sure Mobile-AMDD is enabled in this case).
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